Family & caregiver resources
Support the next step without taking over.
Practical preparation can make conversations and appointments clearer while respecting the individual’s voice, choices, and privacy.
Begin with a supportive conversation
Listen first, then ask what would help.
- Choose a calm, private time.
- Listen before offering solutions.
- Ask what role the person wants you to have.
- Focus on strengths, current needs, and practical goals.
- Avoid promises about eligibility, outcomes, or timing.
Prepare for an inquiry or appointment
- Write down the main questions you want answered.
- Note strengths, routines, concerns, and recent changes.
- Bring documents only when staff requests them.
- Confirm time, location, and contact details.
- Ask how consent and privacy apply.
Questions worth asking
Make the first conversation more useful.
Family involvement depends on age, consent, preferences, and applicable requirements. Staff can explain what information may be shared and how permission should be documented.
Which service may fit?
Ask which currently available service best matches the general need and what the first conversation includes.
Explore servicesWhat should we prepare?
Ask about documents, authorizations, scheduling, fees, and appropriate family participation.
Visit the Referral CenterWhat if safety changes?
Use 911 for immediate danger and 988 for crisis support instead of waiting for a routine reply.
View urgent helpStart with a conversation
Not sure which service fits?
Tell us what you are looking for. We will help you understand the next step without asking you to share sensitive clinical details online.